This two-day course builds your skills in resolving common issues that occur in a VMware Horizon® environment. Students will engage in a series of lab exercises to bring existing environment issues to resolution. The exercises mirror real-world troubleshooting use cases. These exercises equip learners with the knowledge and practical skills to manage typical challenges faced by virtual desktop administrators and operators. Product Alignment: VMware Horizon 8 2006 1 Course Introduction Introductions and course logistics Course objectives 2 Overview of Virtualization Desktop Troubleshooting Structured approach to troubleshoot configuration and operational problems Applying troubleshooting methods Documenting the steps to resolving the problem 3 Command-Line Tools and Backup Options Command-line tools Backing-up and restoring VMware Horizon databases 4 Troubleshooting Horizon Linked Clone Desktops Horizon linked clone desktops 5 Troubleshooting Instant Clones Troubleshooting instant clones 6 Windows Client Windows client 7 Ports and Protocols Key ports and protocols Optimize Blast Black Screen Applying GPO's