This module equips candidates with practical guidance to achieve excellence in digital service management, aligned with ITIL® guidance. It focuses on aligning people, processes, and technology to manage services across the full lifecycle, supporting resilience, responsiveness, and improved customer satisfaction.The courseware and exam are currently only available in English.ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.Updated 4/2026 Module 1: Digital Products and Services1.1 Introduction to digital products and services.1.2 The ITIL® Product and Service Lifecycle management activities.Module 2: Discover2.1 Key concepts and practices of the 'discover' activity.2.2 Steps and outputs of the 'discover' activity.2.3 Success factors and metrics of the 'discover' activity.Module 3: Design3.1 Key concepts and practices of the ‘design' activity.3.2 Steps and outputs of the ‘design' activity.3.3 Success factors and metrics of the ‘design' activity.Module 4: Acquire4.1 Key concepts and practices of the 'acquire' activity.4.2 Steps
