ITIL® 4 Specialist - Create, Deliver, Support - Inclusief Exa (ITIL4CDS)

Deze 3-daagse 'ITIL® 4 Specialist: Create, Deliver, Support (CDS) training biedt IT-leiders, practitioners en ondersteunend personeel (welke al in het bezit zijn van de ITIL 4 foundation certificaat) inzicht in hoe verschillende value streams en activiteiteiten geïntegreerd kunnen worden om IT-gerelateerden producten te kunnen leveren (create, deliver and support). Ook biedt deze cursus relevante normen, methoden en hulpmiddelen. Het geeft deelnemers inzicht in serviceprestaties, servicekwaliteit en verbetermethoden. De cursus is gebaseerd op het ITIL® 4 best practice service value system dat is opgenomen in de nieuwste 2019 richtlijnen.This 3-day ITIL® 4 Specialist: Create, Deliver, Support (CDS) course provides those IT leaders, practitioners and support staff who already hold the ITIL 4 foundation qualification with an understanding of how to integrate different value streams and activities to create, deliver and support IT-enabled products and services, and relevant practices, methods and tools. It gives them an understanding of service performance, service quality and improvement methods. The course is based on the ITIL® 4 best practice service value system featured in the latest 2019 guidelines.ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.