This course provides a comprehensive introduction to ISO/IEC20000, the international standard for service management. Foundation certificate holders can understand the structure of the standard and key terms used within it. They will understand what an organisation needs to do in order to be accredited to the standard. The Foundation level certification will offer you a general understanding of the key elements, concepts and value of ISO/IEC 20000. This course is ideal for anyone who needs to have knowledge of how their organisation can achieve the ISO/IEC 20000 standard, or for anyone wanting to develop a career as an internal or external IT Service Management consultant. There are 6 easy to absorb modules covering terminology, structure, concepts and value, and they include videos, quizzes, exercises, study guides and official syllabus and sample exams – No additional resources are required – everything that you need to understand the concepts and principles is included. The eLearning course is available on demand and provides you with the option to watch the videos as many times as you need to ensure that you fully understand the concepts before moving on - the flexibility of the on-demand learning allows you to learn at the times you're available. Format: Subscription Length: 60 Days
