Citrix Virtual Apps and Desktops 7 Help Desk Support (CWS-115-4072130)

Learn to support end-users accessing virtual apps and desktops as part of a Citrix solution. In this course, you will learn to use Citrix Director to interact with user sessions and to capture information for solving issues or escalating to the administration team. Gain foundational knowledge about the Citrix Virtual Apps and Desktops technology and an understanding of how components interact. You will learn about each component focusing on common user related issues that may arise, and how to apply a methodical approach to solve them using real world scenarios. By the end of the course, you will be able to solve or escalate end-user issues appropriatelyBlended Live from Global Knowledge combines the expert direction of instructor-led training and the flexibility of on-demand learning and enables you to close critical skills gaps more effectively while allowing you to choose when and where you train. Blended Live provide you with: On demand learning Scheduled Live Virtual Classroom Sessions Access to Mentors Labs and hand on practice Guidance to complete the learning in a structure format Module 1: Fundamental Architecture for the Help Desk Role Citrix Site