The Troubleshooting Cisco Contact Center Enterprise (CCET) course is focused on Day 2 support of a Packaged Contact Center Enterprise (PCCE) deployment by Tier 3 support personnel. Cisco® PCCE provides an enterprise-class contact center in a prepackaged deployment model that offers simplified deployment, operation, and maintenance. You will learn to identify the processes and tools used to diagnose common deployment issues so that support personnel can select optimal methods to resolve those issues. This class will help you:Learn the troubleshooting techniques to maximize the benefits the prepackaged deployment model PCCEAnticipate and rectify possible deployment issues by learning the tools and processes that provide solutions for deployment issues CCE Flows and Process ReviewTroubleshooting and Support MethodologyPCCE ComponentsPCCE Call Flow ReviewCCE Diagnostic ToolsDiagnostic Framework SuiteRun Analysis ManagerRun Unified System Command-Line Interface (CLI)Troubleshooting CCETroubleshooting CertificatesTroubleshooting Cisco FinesseTroubleshooting a PCCE DeploymentLab ExercisesConfigure Access to Discovery EnvironmentExplore CCE
