In this course, participants will learn about SAP Commerce features, concepts, and user interfaces from a functional perspective to get an all-round view of the software. This course contains demonstrations by trainers as well as hands-on exercises for course participants. The course is valid for both the on-premise and cloud version of SAP Commerce. IntroductionOverviewMajor Modules and AcceleratorsBusiness and Administration ToolsProduct Content ManagementCatalogs and ProductsMedia ManagementExercise: PCMWeb Content ManagementCMS OverviewHands on exercise: SmartEditPersonalizationExercise: PersonalizationSpartacusCommerceSearchExercise: SearchPricingCart Features and Checkout TypesPromotions and CouponsExercise: Promotions & CouponsOrdersPaymentBasic OM Related FeaturesOrder Management Services ModuleCustomer SupportCustomer ManagementCustomer CartOrder Cancellations and ReturnsCustomer Service ModuleExercise: Customer SupportB2B CommerceAccount ManagementOrganization ManagementCatalog, Pricing & StockOrdering & CheckoutPunchOut SupportExercise: B2B CommerceIntegrationGeneral Integration ToolsSAP IntegrationsEssential
