This module equips candidates with guidance to transform the way organizations work by balancing governance, execution, and continual learning. Aligned with ITIL® guidance, it provides practical direction to help align people, processes, and technology, ensuring transformations deliver measurable value and build resilience across the enterprise.The courseware and exam are currently only available in English.ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.Updated 4/2026 Module 1: Introduction to ITIL® Transformation1.1 Key concepts of ITIL®1.2 Key concepts of ITIL® TransformationModule 2: The ITIL® Transformation Model2.1 Layers, stages, steps, and contextual adaptation in transformation2.2 End-to-end examplesModule 3: Transformation patterns3.1 Introduction to transformation patterns3.2 Initiation patterns3.3 Governance patterns3.4 Execution patternsModule 4: Measurement, learning, and synthesis4.1 Tools, methods and techniques4.2 Measurement and evidence4.3 Learning and knowledge transferModule 5: ITIL® and AI5.1 Transformation in the AI context5.2 AI governanceModule 6:
