This module equips candidates to act with clarity and confidence by aligning technology investments with business strategy and outcomes, in line with ITIL® guidance. It helps ensure that digital products and services deliver measurable value while embedding a culture of trust, agility, and continual value co-creation in a rapidly evolving environment.The courseware and exam are currently only available in English.ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.Updated 4/2026 Module 1: Key ITIL® terms and definitions1.1 Key concepts of ITIL®1.2 Key concepts of ITIL® Strategy1.3 Strategy across the ITIL® Four DimensionsModule 2: The ITIL® Strategy Management Model2.1 Introduction to the ITIL® Strategy Management Model2.2 Strategy development2.3 Strategy implementation 2.4 Sustainable strategy managementModule 3: Strategic capabilities3.1 Leadership3.2 Communication3.3 Innovation3.4 AI governance3.5 Organizational Change Management (OCM)3.6 Digital ethics3.7 Complexity thinking3.8 Portfolio management3.9 Risk management3.10 SustainabilityModule 4: ITIL® and other frameworks4.1
