ITIL® 4 Specialist - Drive Stakeholder Value - Inclusief Exam (ITIL4DSV)

Deze 3-daagse ITIL® 4 Specialist: Drive Stakeholder Value (DSV) training biedt IT-leiders, praktijkmensen en ondersteunend personeel die al in het bezit zijn van de kwalificatie ITIL 4 foundation, inzicht in alle soorten betrokkenheid en interacties tussen een serviceprovider en hun klanten, gebruikers, leveranciers en partners, met inbegrip van belangrijke concepten voor CX, UX en journey mapping. De cursus is gebaseerd op het ITIL 4 best practice service value system dat is opgenomen in de nieuwste 2019 richtlijnen. This 3-day ITIL® 4 Specialist: Drive Stakeholder Value course provides those IT leaders, practitioners and support staff who already hold the ITIL 4 foundation qualification with an understanding of all types of engagement and interactions between a service provider and their customers, users, suppliers and partners, including key CX, UX and journey mapping concepts. The course is based on the ITIL 4 best practice service value system featured in the latest 2019 guidelines. ITIL® is a registered trademark of the PeopleCert group. Used under licence from PeopleCert. All rights reserved.