Enhance and automate business processes using Dynamics 365 customer engagement apps, while incorporating native interconnectivity with Microsoft 365This course will teach you how to enhance and automate business processes using Dynamics 365 customer engagement apps, while incorporating native interconnectivity with Microsoft 365. You will also learn to support customers efficiently through AI-driven Dynamics 365 Customer Service, improve customer experience with AI-first omnichannel communication in Dynamics 365 Contact Center, and boost first-time resolution rates for on-site workers using AI-driven Dynamics 365 Field Service. Updated Jan 2026 Module 1: Introduction to service in Dynamics 365Describe the foundations of Dynamics 365 customer engagement appsExplore self-service capabilities in Dynamics 365Explore case management in Dynamics 365 Contact CenterDescribe workforce management in Dynamics 365 Contact CenterUtilize onsite service capabilities in Dynamics 365 Field ServiceDescribe shared capabilities in Dynamics 365 customer engagement apps
