Enhance and automate business processes using customer engagement apps for Dynamics 365, while incorporating native interconnectivity with Microsoft 365. This course introduces learners to modern Microsoft Business Applications capabilities, focusing on how to design, configure, and optimize solutions that integrate Dynamics 365, Power Platform, and AI-driven services. The course emphasizes real-world scenarios, enabling participants to translate business requirements into scalable, secure, and efficient application solutions while leveraging automation, data insights, and low-code tools to drive digital transformation. Updated July 2026 Module 1: Introduction to sales in Dynamics 365Describe the foundations of Dynamics 365 customer engagement appsExplore lead generation in Dynamics 365Explore lead qualification in Dynamics 365Identify customer needs and explore relationships in Dynamics 365Explore how to negotiate deal terms and address objections in Dynamics 365 SalesDescribe how to close customer deals in Dynamics 365Describe sales account management in Dynamics 365Explore forecasting, pipeline management, and analytics in Dynamics 365
