Service Desk Manager - Inclusief Examen (SDM)

Master the key areas of service desk management, gain the globally recognised Service Desk Manager qualification and lead your team to lasting success.The Service Desk Manager course provides a thorough understanding of service desk management and leads to a globally recognised professional qualification. This short video explains how this course will ensure you gain the skills needed to steer your service desk to success.Virtual CourseThis is a fully interactive, instructor-led training experience hosted through SDI's online training portal. Each delegate is provided with all of the resources and workbooks they need plus a collaborative workspace where they can share ideas with fellow delegates.The live online training is delivered by a specialist SDI trainer who will guide delegates through the easy-to-use virtual training environment making sure every attendee is comfortable with the tools and environment.This training is delivered by the Service Desk Institute.