Humanising IT Foundation - Including Exam (GK992924)

Humanizing IT™ is a groundbreaking approach that integrates human-centered design into IT service management. It focuses on improving the way IT services are designed, delivered, and experienced by ensuring they are intuitive, efficient, and aligned with real user needs. By bridging the gap between traditional process-driven IT frameworks and user experience, Humanizing IT™ transforms IT service management into a people-first discipline.This course is delivered as a one-day instructor-led master-class which includes a self-paced app as prework for the class.This is not just a theory course. It's a practical, experience-led certification pathway that brings together human-centred design principles and IT service management realities.Across three modules, you'll:- Understand what experience really means in the IT context — and why users often feel ignored- Learn how to see your services through a human lens, using tools like empathy mapping, journey mapping, and stakeholder analysis- Apply a structured, evidence-based approach to discover, define, and prioritise opportunities for IT improvement- Explore how ITSM goals like stability, compliance, and security can still support intuitive, inclusive, and effective user experiences