Citrix Virtual Apps and Desktops 7 Help Desk Support (CWS-115)

In this Citrix Help Desk Support course, you will learn to support end-users accessing virtual apps and desktops as part of a Citrix solution. Learn how to use Citrix Director to interact with user sessions and to capture information for solving issues or escalating to the administration team. Gain foundational knowledge about the Citrix Virtual Apps and Desktops technology and an understanding of how components interact. You will learn about each component focusing on common user related issues that may arise, and how to apply a methodical approach to solve them using real world scenarios. By the end of the course, you will be able to solve or escalate end-user issues appropriately. Module 1: Fundamental Architecture for the Help Desk Role Citrix Site Infrastructure and Deployment Models The Help Desk Role in the Fundamental Architecture Problem Resolution Methodology The Help Desk Role Goals Module 2: Citrix Director and its role in Help Desk Support Citrix Director Role and Purpose Access to Director for Help Desk Administrators Common Director Monitoring Tasks Common Help Desk Administrator Troubleshooting Tasks Module 3: Providing and